Customer Satisfaction is our #1 priority and concern, therefore all our products come with a 100% Satisfaction Guarantee.
You may return new, unused(try-ons are okay) items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
If items were shipped using free shipping, shipping charges will be applied to your order if original order now falls under the free shipping minimum. If only a partial return is being processed, and the the remaining order falls below the free shipping minimum, shipping charges will be applied and deducted from the credit.
Item/s must be in new, unworn (except for trying on) and unwashed condition only. Please note that boxers, briefs, or incontinence underwear cannot be returned.
You should expect to receive your refund within four weeks, although, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item. If you are unable to view your account return to:
Adaptive Clothing Showroom
12 Remsen Ave
Monsey NY 10952 USA
Include a copy of your sales receipt with return/exchange instructions.
We welcome your feedback. Please feel free to notify us of any problems, concerns, or questions.
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